Frequently Asked Questions
Everything you need to know about our historical footwear and accessories.
How do I determine my correct size in American Duchess shoes?
Most of our styles run true to US sizing. We provide specific fit notes on each product page to indicate if a style runs narrow, wide, or long. If you are between sizes, we generally recommend sizing up and using our leather heel grips or insoles for a perfect fit.
Do you ship internationally?
Yes, we ship our historical footwear worldwide. International shipping rates are calculated at checkout based on the weight of your order and your destination. Please note that customers are responsible for any local customs duties or VAT incurred upon delivery.
What is your return and exchange policy?
We accept returns and exchanges on unworn, pristine merchandise within 30 days of delivery. To ensure eligibility, please try on your shoes on a clean, carpeted surface to avoid scuffing the soles. Returns must include the original packaging.
Are your shoes made of real leather?
Yes, the majority of our footwear is crafted from high-quality dyeable leather or silk uppers with 100% leather soles, staying true to historical construction methods while providing modern durability.
What does 'Pre-Order' mean and when will my shoes arrive?
Pre-ordering allows you to reserve a pair from our upcoming production runs at a discounted price. Estimated shipping dates are listed on the product page. Please note that if you order in-stock items with pre-order items, your entire order will ship once the pre-order is available.
Can I dye my American Duchess shoes?
Our 'Dyeable' leather and silk styles are specifically designed to be customized. we recommend using Angelus leather dyes or professional fabric dyes. Always test a small area first or consult our online tutorials for best results.